Information
Terms & Conditions
These Terms and Conditions apply to all orders and supercede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
PAYMENT TERMS
Unless we have arranged an account for you, the conditions below apply. 50% Payment is required before delivery, and the account must be paid in full before delivery.
VAT
Where applicable all prices quoted are subject to VAT at the current rate.
OVERDUE ACCOUNTS
No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 10% above the Bank base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
PASSING OF TITLE AND RISK
The risk in the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full. Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
PRODUCTS
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.
QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. Prices are based on today’s current production costs and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
DELIVERY
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates.
QUANTITY VARIATION
We shall be deemed to have fulfullled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
CUSTOMER CLAIMS
Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery. All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery. Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
CUSTOMER SUPPLIED STOCK
Clients wishing to supply their own stock, be that garments, (in all forms), or the fabrics alone are welcome to do so but must be aware of the associated risks and in being so, formally agree to the terms specified in this document.
The Risks: While we make every effort to ensure our decoration techniques are of the highest standard there are times when unforeseen errors can result in irreparable damage. Screen Splitting, adverse reactions to garment dyes or material content and garment discolouration due to the curing process are some of the more common problems that can occur.
We strongly advise all clients wishing to supply their own products to provide at least one sacrificial item that we can use to test prior to producing the final piece(s).
In all cases where a client has provided their own stock, LPS London Ltd will not be held responsible for any cost of the item(s) supplied in the case of damage caused through the natural decoration process.
LIABILITY
Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
CANCELLATION CHARGES
Please note that a 5% charge of the total value of the original order will be made on all cancelled orders plus a £10.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.
QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing (email) to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
ARTWORK AND PRINTING
The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for LPS London Ltd pursuant to or in implementation of any contract with the customer shall belong to LPS London Ltd. LPS London Ltd agrees that unless the customer becomes in default of any obligation to make any payment to LPS London Ltd, it will not reproduce any such items for any competitor in the business of the customer.
PROOFS
If we have not been given printing approval after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee. If we have not been notfied after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee may be enforced. ARTWORK APPROVAL – The customer is required to approve any artwork we produce prior to printing. Any errors subsequently found relating to the artwork are the responsibility of the client.
FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
GENERAL
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.
COMPLAINTS
Complaints must be made within 48hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint. Nothing in these terms and conditions shall affect the consumer’s rights in Law.
Environment
Keeping it clean and green
The printing industry as you can imagine isn’t that good for the environment. We acknowledge that in mass production there is mass waste of one-use plastic and less-than-friendly consumables.
Here are some of the ways in which we are trying to up our eco-friendly game.
ORGANIC AND ECO-FRIENDLY CLOTHING
We have two main clothing suppliers who use ethical and sustainable methods that we encourage you to use. Continental Clothing & Stanley and Stella.
PACKAGING
We are in the process of moving towards sustainable biodegradable packaging bags.
For T-shirts we offer Burrito Rolling – (our name for it!) – where each garment is folded and rolled into a neat paper tube (that represents a burrito) and secured with a sticker.
INKS
We do offer waterbased inks to print with which are better for the environment.
We’re happy to discuss the pros and cons of our materials.
RECYCLING
We recycle all plastic and cardboard. We reuse and recycle our ink pots, rejected t-shirts. We recycle our screens and as much material as possible in the factory.
CHARITY DONATION
We donate unusable stock which still serves a purpose to a variety of local and abroad charities including our local soup kitchen and a charity in Africa we have connections with. We are eager to increase our charity donation, do get in touch if you think we can help you.
LOCAL BUSINESS
One of our main objectives is to keep our work local. We cater to clients far and wide but we have always been keen on working with local businesses in and around London to reduce transport miles.
Privacy Policy
LPS London Ltd is committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting londonprintservice.com you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is LPS London Ltd, Unit 1, Ramac Way London SE7 7AX.
INFORMATION WE MAY COLLECT FROM YOU
This privacy policy explains how our organization uses the personal data we collect from you when you use our website.
TOPICS
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
WHAT DATA DO WE COLLECT?
LPS collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
HOW DO WE COLLECT YOUR DATA?
You directly provide LPS with most of the data we collect.
We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
HOW WILL WE USE YOUR DATA?
LPS collects your data so that we can:
- Process your order, manage your account.
- Email you with special offers on other products and services we think you might like.
Your personal data is very important and helpful for us to provide and optimize our services and our Website. We do not share personal data with any third party, unless this;
(a) is necessary to fulfil our services and/or the provision of our Website;
(b) is permitted by applicable law; or
(c) has been agreed by you.
When LPS processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
HOW DO WE STORE YOUR DATA?
LPS securely stores your data on a private server.
Our Company will keep only your personals data (Name, email address, phone number, etc.) .
This data will be kept of file for the operational life of the business.
MARKETING
LPS would like to send you information about products and services of ours that we think might be of interest to you. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop LPS from contacting you for marketing purposes.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
LPS would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following:
The right to access – You have the right to request LPS for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that LPS correct any information you believe is inaccurate. You also have the right to request LPS to complete information you believe is incomplete.
The right to erasure – You have the right to request that LPS erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that LPS restrict the processing of your personal data, under certain conditions.
The right to object to processing – you have the right to object to LPS’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that LPS transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by:
Email – @londonprintservice.com
Phone – 020 8854 1111
Post – LPS London Limited, Unit 1 Ramac Way, London SE7 7AX
WHAT ARE COOKIES?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
HOW DO WE USE COOKIES?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
WHAT TYPES OF COOKIES DO WE USE?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
HOW TO MANAGE COOKIES
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
PRIVACY POLICIES OF OTHER WEBSITES
Where the LPS website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
CHANGES TO OUR PRIVACY POLICY
Our Company keeps its privacy policy under regular review and places any updates on this web page.
This privacy policy was last updated on 3rd March 2020.
HOW TO CONTACT US
If you have any questions about LPS’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email – @londonprintservice.com
Phone – 020 8854 1111
Post – LPS London Limited, Unit 1 Ramac Way, London SE7 7AX
HOW TO CONTACT THE APPROPRIATE AUTHORITY
Should you wish to report a complaint or if you feel that LPS London Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.